Buyers also can American Airways consumer service in the e mail stated listed here: . We gained an automated reaction in just a couple of minutes, even so the correspondence did not deal with our problem.
So, we landed in Yet another town, stayed the evening there, and afterwards flew in A different Aircraft. We were all set to go, and afterwards they explained to us we couldn’t go anyplace resulting from “Mechanical Concerns.
I traveled really not long ago on one particular of one's planes, I have usually been happy having said that, this knowledge still left me With all the concern, “Why really should I exploit this airline?”. I left L.A. to fly to Phoenix I used to be returning dwelling just after caring for my sister and necessary to get residence as quickly as possible mainly because my husband was hurt at your house. Ahead of the aircraft remaining there have been Laptop troubles and when we landed the ramp wouldn’t open up we had to be “towed ” to another gate. “We didn't disembark through the airplane till the last call for my following flight. I realize that there are difficulties that happen nevertheless the service was Lower than criteria. At no time did anybody say we've been sorry, aside from the pilot said, “Very well I don’t know what to state items happen, I guess sorry can be excellent.
I have a request reference range 14716375252 from the excursion taken previous Nov. I wish to know the companies reaction.
I Hope factors don’t get cancelled in the last second. Myson is a storm watcher, and it is worried as I am. My Mother is acquiring surgical treatment upcoming week and expects me there Protected and audio. Remember to retain that in your mind. I am going to do my share of praying and hope this tends to figure out.
I have built 3 tries to Get hold of client service by way of email messages regarding a current Intercontinental flight by which I'd problems with don't just the popular seats that I didn't get, nevertheless the horrible consumer service in which my sister And that i gained. She was discriminated from for remaining to major to generally be served food since the tray couldn’t appear down Therefore the flight attendant said he couldn’t feed her. Even though there were open seats, and we could have been much better accommodated, as a substitute we were place near the Home windows and caught there with infants.
Upon arrival in Panama with flight AA959 one of several 2 luggages, a Roncato luggage, ( photographs attached ) worth €189 arrived damaged. I promptly went to the suitable Business inside the airport, wherever the sole remark was which they handed me a « checking Post Destruction observe », which I enclose herewith. I used the following day buying a new baggage and seeking to get in contact with all your places of work by way of the telephone quantities indicated to the claimed document without having, nevertheless, acquiring any reply – the mobile phone is rarely answered and the road goes blank right after several minutes of waiting around, irrespective of which range I dial. I Hence commence my journey and upon my arrival in Miami airport for my return trip (flight AA2198 on March 24) I once more try and Make contact with your Business in the airport, but the only advice they may give these details me was to concern a complaint through your web site, which I'm now accomplishing. Aside from the above mentioned, I do have A further – and probably additional significant – criticism. At some time of my reservation I compensated an additional $88 ($44 Each and every) for excess ease and comfort seats. To my surprise, the seats turned out being the normal – no added – seats.
I'm a disabled veteran who has to make use of crutches which was quite tough for me. I had specially booked a flight that only had just one stop to make sure I might be able to make the trip.
I won't ever be use AA again!! I booked a flight for me and my son to hitch our family on holiday. Prolonged Tale brief anything came up and we're not able to go presently. I termed your company with in excess of a months observe. Canceled the struggle with mobile phone rep John; who was incredibly well mannered. He did not say something about the level of demand I could be manifest for canceling the flight. I known as back again to check with with regards to the demand and I was informed which i might be demand $200 by AA and $50 from your supply I used to ebook the flight per individual. That I would have a $15 credit score for each individual… I requested to talk to her supervisor and Michelle Morgan was the individual I up coming talked to. She was no help, I requested to speak to her supervisor and she or he stated that there was no one earlier mentioned her. I explained to her which i was absolutely sure that there was somebody higher than her. Last but not least she stated which i could head to The shopper relations Website-web page. Once more I asked her twice for her supervisor’s title and she or he replied customer relations. I again informed her I needed the title of her immediate supervisor, the person that she reported to…the title provided was Jalia Elisidi .
The final two moments I've flown on American Airways from BWI to MIA my precheck clearance hasn't revealed on my ticket. After i have spoken to customer service I'm dismissed with “It is simply a glitch”.
My loved ones just traveled from Boston MA to Charlotte NC and experienced a Terrible experience boarding the plane. Both my young children have disabilities and we have been manufactured to board the aircraft very last. I'm not pleased with how your airline treats small children with disabilities. A plan alter really should be produced.
I’m no positive who to deliver this information to…Here is the only e-mail I could obtain. I felt that 85% in the agents Doing work concerning LGA and JFK among eight/9 and 8/ten had been particularly unfriendly. My spouse And that i were being scheduled to fly from LGA to CMH eight/nine on the 6pm flight. As a consequence of weather it absolutely was delayed and just after sitting down about the Tarmac for more than 2 hrs was in the end xld. Easy to understand. I'll say the flt personnel was particularly accommodating, friendly and entertaining. On the other hand once we waited in line we had been finally handed new boarding passes with nothing explained by the man carrying a vest Having said that “manager”…he did say this is the 1st and only option (eight/10 at 815pm). We took it and stayed at the airport to find out about standby choices the next morning when gate agents returned. If the agents returned (we if program have been awake 24 hrs at this point) they shocked us by saying that our alternate return was booked outside of JFK not LGA…good of somebody to inform us this critical element!
I flew American Airways for the first time and it will be my last time it absolutely was probably the most horrible working experience I'd at any time experienced that has a airline. by no means again you experienced greater Get the act collectively
I traveled a short while ago on your own Airways and knowledgeable a irritation on Flight us3861 Tuesday oct. 8th 2015 . The air-con wasn’t Doing work and since of my asthma it was sizzling and I felt funny.